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FAQ’s

Internet Browsers

How Do I Turn Off Compatibility Mode?

Compatibility mode was introduced in IE8 and was a useful tool to correctly view a website if it was not designed with the newer standards of IE8 in mind. Without it many websites would not load correctly. However, because any site that Your-Web-Guys build for you will always be up to date using the latest standards it can actually have the opposite effect if turned on when not needed. If your website is not loading properly in Internet Explorer, but is loading correctly in Fire Fox or Chrome or other browsers, you probably have accidentally turned on the compatibility mode feature in Internet Explorer. Here are a few ways to make sure it is turned off. If your site still does not load correctly and you are sure compatibility mode is turned off then please contact support so we can take a look at the problem.

Click/tap on the highlighted (blue) Compatibility View icon button. (See screenshot below)
NOTE: The webpage will now reload with Compatibility View turned off for it.

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How do I turn on JavaScript®?

Browsers that support JavaScript allow you to take advantage of advanced features of websites created by Your-Web-Guys, including flash menus for easy site navigation. If you have problems viewing the flash menus, you probably have JavaScript turned off in your browser, or your browser doesn´t support JavaScript. If your browser is listed below, it supports JavaScript. If you use one of these browsers but still cannot see JavaScript features, JavaScript may be turned off in your browser.To turn on JavaScript, follow the directions below:

  • Microsoft® Internet Explorer® 6.x and 7.x (Windows®)
    1. Select Internet Options from the Tools menu or, for Version 7, from Tools in the upper right portion of your screen.
    2. Click the Security tab.
    3. Click Custom level... in Security level for this zone.
    4. Scroll down to Scripting, near the bottom of the list.
    5. Under Active scripting, choose Enable.
    6. Click OK to leave Security Settings. Click OK to leave Internet Options.
  • Mozilla® Firefox® 3.x (Windows)
    1. Select Options... from the Tools drop-down menu.
    2. Select the Content section from the options at the top of the pop-up page.
    3. Check the "Block pop-up windows," "Load images automatically," "Enable JavaScript" and "Enable Java" boxes.
    4. Click OK.
  • Google Crome
    1. Select Customize and control Google Chrome (wrench Icon) to the right of the address bar.
    2. From the drop-down menu, select Options.
    3. Select the Under the Hood tab at the top of the window.
    4. Under the Privacy heading, select the Content settings button.
    5. On the left, under the features heading, select JavaScript.
    6. Select the Allow all sites to run JavaScript radio button.
    7. Finally, close both preference windows, and refresh the browser.
  • SafariTM 3.x (Macintosh®)
    1. Select Preferences... from the Safari drop-down menu.
    2. Select the Security section from the options at the top of the pop-up page.
    3. Under "Web Content," check the "Enable plug-ins," "Enable Java" and "Enable JavaScript" boxes.
    4. Close the Security window.

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How do I clear my browser’s cache?

Sometimes an internet browser will store or "cache" web pages so that they will load faster the next time you visit them. Many times your website will not show the changes that Your-Web-Guys have made because the browser you use will display the old version of a page from its cache rather than the new updated version of it. To solve this problem you should delete your browser cache. Click on name of the browser you are using from the list below to be taken to a page with instructions on how to do this.

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